Contact us at info@capteevation.com or give us a call at 423-854-0008
(423) 854-0008
809 South Roan St Johnson City, TN
Open: Mon-Thur 10:00am – 5:00pm
FAQ
**Our site is currently under construction**
FAQ’s
FRequently Asked Questions
01
Is There A Minimum To Place An Order
Yes, we have a minimum of 12 items to place an order for spot color screen printing per design. For full color screen printing, our minimum is 72 items per design. You can mix and match garments of the same material as long as the design is the same.
The minimum for embroidery is 12 per design.
The minimum for promotional products will vary depending on the specific product and print requirements.
02
Can I Change The Imprint Colors
Yes, you may request ink color change out per design. There is a $10.00 ink color change out fee per color. Maximum ink color change out is 2 per 12 shirts.
03
Can I print multiple designs per order?
Yes, however, the minimum order per design is 12 for spot color screen print and 72 for full color screen print.
04
If I Order 96 Tees and Want 2 Designs, Will I Still Get Pricing For A Quantity Of 96?
No, Our pricing is based on how many shirts will get the same design printed. So, if you have 2 designs of 48 shirts each, you will get the pricing based on 2 orders of 48 tees…not 96.
05
Once My Order Is Placed, Can I Add To It?
Yes, you may add to your order as long as we have not started the printing process. Once we have started printing, A new order must be placed.
06
What Is Your Turnaround Time?
Standard turnaround time will vary but is normally between 10 to 20 business days, excluding weekends. Order quantity may affect completion times. Please note that things such as garment availability, artwork changes, and excessive print locations may affect turnaround time.
07
What Can You Print On?
We can print on a variety of garments from tees, hoodies, polos, jackets, tote bags, and so much more. Just let us know what you are wanting and we will do our best to make it happen.
08
Why Is Pricing Not Shown On The Website?
Because pricing is very complicated and will vary depending on multiple factors. It’s based on what kind of garment, how many colors and locations to print, and the quantity printed at a time.
09
How Do I Submit Artwork?
Please submit your artwork to art@capteevation.com
10
What Format Should My Artwork Be Saved?
We prefer Adobe Illustrator files saved in a EPS format with all text converted to outlines. We also except Photoshop files and PFD files.
Step 1: Make sure you are working with a vector image, or 300dpi if using photoshop. Anything less will make your design come out pixelated and grainy.
Step 2: Size your design as close to how you would like it on the print. For example, if you need a full front design, but your image file is only 2″ large, pixelation can occur.
11
What If My Artwork is Not Vectorized or A High Quality?
No worries, we can help convert your design into a vectorized format that we can print from. You get 1 hour free of art time with your order. This is normally enough time for most projects. However, if you design is very complicated and has a lot of colors, there could be art charges.
Send us what you have so we can take a look and we will let you know.
12
What If I Don’t Have Any Artwork?
No problem! Tell us your ideas and we can create it for you. You receive 1 hour of free art time with your order. Art fees may apply for complicated designs. We will let you know how much that will be before starting on any projects.